Garbage & Recycling Bills

Residents living in a single-family home, duplex, or triplex within Stockton’s city limits receive garbage and recycling collection from one of two companies, Republic Services or Waste Management. Currently, the City of Stockton bills residential customers on behalf of Republic Services and Waste Management for these services.

 

 

Change to Waste Service Provider Billing - Garbage & Recycling

In 2022, Republic Services and Waste Management will start billing customers directly for garbage and recycling services. The change in billing will take place in two phases. When that change will take place for you is based on the water service provider for your home. 

 

Effective January 1, 2022 - CalWater Service Area

  • Customers in the CalWater water service area will receive a bill for garbage and recycling services from their service provider - either Republic Services or Waste Management - beginning January 1, 2022.

Water, Sewer, and Stormwater Utility Billing

  • Customers in the CalWater water service area will continue to receive a bill from the City of Stockton for sewer and stormwater each month.
  • CalWater will continue to bill for water service each month.

 

Effective July 1, 2022 - City of Stockton Water Service Area

  • Customers in the City of Stockton water service area will receive a bill for garbage and recycling services from their service provider - either Republic Services or Waste Management - beginning July 1, 2022.

Water, Sewer, and Stormwater Utility Billing

  • Customers in the City of Stockton water service area will continue to receive a bill from the City of Stockton for water, sewer, and stormwater each month.

Garbage Billing Transition Infographic

Click here for a full-size, printable version of the above image.

 

Quarterly Billing for Garbage and Recycling

The waste companies will bill on a quarterly (3-month) bill, instead of monthly. You may continue to make monthly payments for these services without penalty.

 

CalWater Service Area

  • In January 2022, customers in the CalWater water service area will receive their first hauler-provided bill.
    • This bill will cover services for January, February, and March 2022.
    • The first payment will be due on January 30, 2022.

City of Stockton Water Service Area

  • In July 2022, customers in the City of Stockton water service area will receive their first hauler-provided bill.
    • This bill will cover services for July, August, and September 2022.
    • The first payment will be due on July 31, 2022.

 

Payment Options - Garbage & Recycling Bills

Customers will have five (5) payment options: online, mobile app, by telephone, mail, or automatic payment by credit card or electronic funds transfer from the customer’s financial institution.

  • Due to the COVID-19 pandemic, in-person payments are not currently accepted.
  • Visit your service provider's website using the External Links below to download a mobile application to receive service messages, check your bill, or make a payment.

 

Frequently Asked Questions (FAQs)

General Information

Why did the City make changes to garbage billing?

On November 5, 2019, the City Council approved new franchise agreements with Republic Services and Waste Management for garbage and recycling services. In the agreements, the City agreed to hauler-provided garbage billing services. While some changes to the agreement were made for the purpose of meeting state-required mandates, others were made to satisfy business needs. The City of Stockton provides oversight of the services and billing to ensure customers are receiving quality care and service.

 

Is my water service provided by CalWater or the City of Stockton?

Please visit the About Your Address webpage to determine your water service provider.

  1. Enter your street number and street name without the directional information, such as N, S, E, or W. Click on the “Submit” button.
  2. Click on the “Matching Address” link highlighted in blue.
  3. “Stockton Municipal Utilities” means you receive water from the City of Stockton. “California              Water Service” means you receive water from CalWater.

 

Is my garbage and recycling service provided by Republic or Waste Management?

Please visit the About Your Address webpage to determine your garbage and recycling service provider.

  1. Enter your street number and street name without the directional information, such as N, S, E, or W. Click on the “Submit” button.
  2. Click on the “Matching Address” link highlighted in blue.
  3. You will see either “Republic Services” or “Waste Management” on the garbage service line. This is the company that collects your garbage and recycling.

 

Who is affected by this billing change?

Property owners of residential properties within the city limits of Stockton. Please visit the About Your Address webpage to learn if your address is inside the city limits.

  1. Enter your street number and street name without the directional information, such as N, S, E, or W. Click on the “Submit” button.
  2. Click on the “Matching Address” link highlighted in blue.
  3. You will see either “Inside the City Limits” or “Outside the City Limits” on the first line.

 

What happens if I cannot resolve a billing or service issue through my garbage hauler?

If your concern is not resolved through your service provider, please contact the City of Stockton:

  • Submit a request online through Ask Stockton and select the “Trash and Recycling” topic to enter your request; or
  • Leave a message on the Waste & Recycling Hotline at (209) 937-8831.
    • Include your name, address, and telephone number where we can reach you. Calls are returned within 24-48 hours during normal business hours.

 

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Service Rate Questions

What are the monthly garbage service rates?

To view current residential rates, visit the Rates and Discounts webpage.

 

I currently receive a discount. Will I continue to receive a discounted rate after the billing change?

Yes. If you are receiving a discounted rate, when the billing change occurs, you will continue to receive that discounted rate. (Applies to Senior, Senior Below Median Income, and Disabled Below Median Income discounts).

 

Customers who receive a "Below Median Income" discount may have their eligibility reviewed from time to time. For more information on how to qualify for a discounted rate, please visit the Rates & Discounts webpage.
 

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Billing Questions

Why will I receive a bill for three months of garbage service instead of a monthly bill?

Billing once every three months helps to keep business costs lower. Keeping costs lower means lower garbage service rates for customers.

 

Will current unpaid garbage service charges on my City utility account transfer to the hauler-provided invoice?

No. The first hauler-provided invoice will have a zero ($0) balance. Any City-billed charges will remain on your City of Stockton utility account.

 

If you need assistance with setting up payment arrangements on a city utility account, contact Utility Billing Customer Service during business hours.

 

I am the owner of rental property. Can the garbage company open a service account in my tenant's name?

No. Stockton Municipal Code 8.04.140A states "All accounts for solid waste collection services shall be established by and held in the name of the record owner of the property where the solid waste services are to be provided."

 

The garbage company may permit a tenant or authorized agent to receive bills provided that the property owner remains ultimately fully responsible and liable for payment.

 

I am the owner of rental property. Can the garbage company send the bill directly to my tenant?

Yes. As the property owner, the account will remain in your name but you can give the garbage company permission to send the bill directly to your tenant.

 

Please check back in December 2022 for additional instructions on how to set up your account to allow for an alternate mailing address.

 

How do I know if I am being billed correctly?

City of Stockton-approved waste collection rates are available online. To ensure accurate billing and customer service, City representatives have view access to both garbage companies’ billing and customer service systems.

 

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Payment Questions

Can I make monthly payments for garbage service?

Yes, you can split the bill into 3 equal amounts to make “monthly” payments. For example, a quarterly bill amount of $125.55 can be paid in 3 installments of $41.85.

 

When will my bill be considered “late”?

Quarterly garbage bills are due within 30 days but are not considered late until 90 days. You can make monthly payments if you choose to, but the balance owed must be paid in full within 90 days to avoid late fees.

 

I don’t have a computer. Can I pay my garbage bill by phone?

You do not need access to a computer to pay your bill. Both waste haulers offer mobile apps to conveniently pay your bill via your smartphone. If you do not have a smartphone but have a landline, you can still pay by phone using a 24/7 automated system.

  • Republic Services: (877) 692-9729
  • Waste Management: (866) 964-2729

 
Will the City of Stockton provide my automatic payment information to the garbage company?

No, the City will not provide the garbage company with your banking information. Automatic payments will need to be established directly with your garbage company.

 

Please check back in December 2022 for additional instructions on how to set up automatic payments directly with your garbage company.

 

Can I call someone to set up automatic payments for my garbage account? 

Yes. If you need assistance with setting up automatic payments, contact your waste hauler, Monday through Friday, from 8 a.m. to 5 p.m., to set up your preferred Autopay method.

 

  • Republic Services: (209) 466-3604
  • Waste Management: (209) 946-5711

 

I usually pay my garbage bill in person at City Hall. Can I still pay my garbage bill in person after the billing transition?

Due to the COVID-19 pandemic, both companies currently are not open to the public. As a temporary solution, the City will continue to accept in-person payments via the drop box located outside City Hall.

  • Customers are encouraged to use other payment methods such as auto-payment, pay online, pay by phone, or by mail.

 

 
If you have a question that is not answered on this page, please use the Ask Stockton request system to submit your question.

 

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Outreach Material

City of Stockton

 

Republic Services:

 

Waste Management

 

External Links


Republic Services

Waste Management

This City of Stockton web page last reviewed on --- 12/2/2021