Municipal Utilities news

New Look for Utility Bills Debuts in December Department: Municipal Utilities

City of Stockton utility bills will have a new look beginning with the December 2017 bills.

The new bill format includes customer-friendly features, including: icons, contact information for all utilities, multiple methods for paying bills listed on the bill, and a “Messages” section – with information unique to utility customers – on the left side of the bill account information and charges are on the right side of the bill. The “tear-off” payment stub is now at the bottom of the page.

Another significant change is the mailing address for payments. Payments are now mailed to and processed in California.

• Customers with automatic payments set up through a bank or credit union should contact their financial institutions to make sure payments are forwarded to City of Stockton, P.O. Box 7193, Pasadena, CA 91109-7193, for processing.

• Customers who pay by mail will use this same address, which is pre-printed on the payment stub.

Customers in the City of Stockton Municipal Utilities Department water service area receive a bill with City-provided water, sewer, and stormwater service charges. Customers who are in the Cal Water service area receive sewer and stormwater services from the City of Stockton and receive a bill from the City for these services. Garbage collection service, provided by either Republic Services or Waste Management, is also billed on the City of Stockton utility bills.