General Billing
Accounts Receivable
The Billing and Collections unit issues and manages invoices and provides collection management services for City business-related activities on behalf of City Departments.
Utility Users Tax
Utility service providers (of telecommunications, water, gas, electric, video, or phone services to any customer within the City limits) are required to bill and remit the appropriate Utility Users Tax monthly to the City under Stockton Municipal Codes 3.24.
- Utility Users Tax rate is six percent (6%).
- Remittance form and tax collected for telecommunications and video is due by the 20th day of the month following collection.
- Remittance form and tax collected for water, gas, and electric is due by the 28th day of the month following collection.
- Penalty of 15% will be applied for delinquent payments received after the 28th day. In addition, interest in the amount of 0.75% will accrue monthly on the amount of tax owed.
Utility Users Tax Exemptions
- Federal and state governments, public schools, and state universities are exempt.
- For information and exempt entities, please review the Request for Exemption form below.
- The tax does not apply to satellite television or internet services per federal regulations.
Utility Users Tax Forms
Paying Miscellaneous Receivable Invoices
Many miscellaneous receivable invoices can be paid online. Examples include, but are not limited to:
- F.O.G. – Fats, Oils & Grease
- Fire Permit & Inspections
- False Alarms
- Commercial / Industrial Inspections
- Neighborhood Services / Code Enforcement
To pay miscellaneous receivables online, you do not need to set up an account in advance using Click2Gov. Have the invoice and a credit card ready, and use the following link to make an online payment:
For other payment types or for questions about the online payment system for Miscellaneous Receivables, please contact Accounts Receivable.
To submit a question or comment, click Ask Stockton and select a topic.
Administrative Services - General Information
City Hall 425 N. El Dorado Street, 1st Floor
Stockton, CA 95202
Phone: (209) 937-8460
Fax: (209) 937-8844
Permit Center
345 N. El Dorado Street
Stockton, CA 95202
Phone: (209) 937-8313
Fax: (209) 937-7184
bl@stocktonca.gov
Customer Service
24-Hour Automated Utility Account Inquiries, Payments, Billing, and Service Requests
Phone: (209) 937-8295
Fax: (209) 937-8051
utilities@stocktonca.gov
Phone: (209) 937-8357
After-Hours & 24-Hour Utility Emergencies
Broken water lines, meters, service issues: (209) 937-8341
Sewer or wastewater service issues: (209) 937-8341
Phone: (209) 937-7031
22 E. Weber Avenue, Room 301
Stockton, CA 95202
Recycling Hotline: (209) 937-8831*
* Messages and information requests handled in one business day.
Fax: (209) 937-7115