Residents living in a single-family home, duplex, or triplex within Stockton’s city limits receive garbage and recycling collection from one of two companies, Republic Services or Waste Management. Effective July 1, 2022, both companies began billing their customers directly for garbage and recycling services billing customers directly for garbage and recycling
With the garbage companies billing for their own services, you can expect to see changes to your utility billing. These changes include an increase to the number of bills you will receive, as well as, a change in when you will receive each bill. How these changes affect you depends on who provides water service to your home.
CalWater customers can expect to receive three utility bills.
In July 2022, customers in the City of Stockton water service area will receive their first hauler-provided bill. This bill will cover services for July, August, and September 2022. The first payment will be due on July 31, 2022.
City of Stockton customers can expect to receive two utility bills.
Customers will have five (5) payment options: online, mobile app, by telephone, mail, or automatic payment by credit card or electronic funds transfer from the customer’s financial institution.
On November 5, 2019, the City Council approved new franchise agreements with Republic Services and Waste Management for garbage and recycling services. In the agreements, the City agreed to hauler-provided garbage billing services. While some changes to the agreement were made for the purpose of meeting state-required mandates, others were made to satisfy business needs. The City of Stockton provides oversight of the services and billing to ensure customers are receiving quality care and service.
Please visit the About Your Address webpage to determine your water service provider.
Please visit the About Your Address webpage to determine your garbage and recycling service provider.
Property owners of residential properties within the city limits of Stockton. Please visit the About Your Address webpage to learn if your address is inside the city limits.
If your concern is not resolved through your service provider, please contact the City of Stockton:
To view current residential rates, visit the Rates and Discounts webpage.
Yes. If you are receiving a discounted rate, when the billing change occurs, you will continue to receive that discounted rate. (Applies to Senior, Senior Below Median Income, and Disabled Below Median Income discounts).
Customers who receive a "Below Median Income" discount may have their eligibility reviewed from time to time. For more information on how to qualify for a discounted rate, please visit the Rates & Discounts webpage.
Billing once every three months helps to keep business costs lower. Keeping costs lower means lower garbage service rates for customers.
No. The first hauler-provided invoice will have a zero ($0) balance. Any City-billed charges will remain on your City of Stockton utility account.
No. Stockton Municipal Code 8.04.140A states "All accounts for solid waste collection services shall be established by and held in the name of the record owner of the property where the solid waste services are to be provided."
The garbage company may permit a tenant or authorized agent to receive bills provided that the property owner remains ultimately fully responsible and liable for payment.
Yes. As the property owner, the account will remain in your name but you can give the garbage company permission to send the bill directly to your tenant.
City of Stockton-approved waste collection rates are available online. To ensure accurate billing and customer service, City representatives have view access to both garbage companies’ billing and customer service systems.
Yes, you can split the bill into 3 equal amounts to make “monthly” payments. For example, a quarterly bill amount of $125.55 can be paid in 3 installments of $41.85.
Quarterly garbage bills are due within 30 days but are not considered late until 90 days. You can make monthly payments if you choose to, but the balance owed must be paid in full within 90 days to avoid late fees.
You do not need access to a computer to pay your bill. Both waste haulers offer mobile apps to conveniently pay your bill via your smartphone. If you do not have a smartphone but have a landline, you can still pay by phone using a 24/7 automated system.
No, the City will not provide the garbage company with your banking information. Automatic payments will need to be established directly with your garbage company.
Yes. If you need assistance with setting up automatic payments, contact your waste hauler, Monday through Friday, from 8 a.m. to 5 p.m., to set up your preferred Autopay method.
Due to the COVID-19 pandemic, both companies currently are not open to the public. As a temporary solution, the City will continue to accept in-person payments via the drop box located outside City Hall.
If you have a question that is not answered on this page, please use the Ask Stockton request system to submit your question.
This City of Stockton web page last reviewed on --- 7/5/2022